tv999 Privacy Policy — How We Handle Your Personal Data

tv999 ("tv999", "we", "us", "the Company") operates the online gaming and sports betting platform accessible at tv999.ws. The tv999 platform serves Pakistani players with cricket betting, live casino games, slot titles, and other gaming services, all denominated in Pakistani Rupees (PKR).

We recognise that Pakistani players sharing their personal information with tv999 — including their CNIC details, JazzCash or EasyPaisa account identifiers, and gaming activity records — are placing genuine trust in our platform. This Privacy Policy exists to honour that trust by being completely transparent about what we do with your data, why we need it, and the controls you have over it.

By registering a tv999 Account or continuing to use the tv999 platform after this Privacy Policy has been made available to you, you acknowledge that you have read and understood this document and consent to the processing of your personal data as described herein. If you do not accept this Privacy Policy, you must not create or continue to use a tv999 Account.

For the purposes of this Privacy Policy, the Data Controller — the entity that determines the purposes and means of processing your personal data — is tv999, the operator of the platform at tv999.ws, operating under international gaming license authority oversight.

As Data Controller, tv999 is responsible for ensuring that all personal data collected from Pakistani players is processed lawfully, fairly, and transparently, in accordance with the data protection obligations applicable under the regulatory framework governing tv999's operations.

All data protection enquiries, requests to exercise your rights, and privacy complaints should be directed to the tv999 privacy team at: [email protected] — with the subject line "Data Privacy Request".

tv999 collects personal data from players in a number of categories, as set out below. We only collect data that is necessary for the purposes described in Section 5 of this Privacy Policy.

tv999 collects personal data through the following mechanisms:

• Directly from you: When you register a tv999 Account, complete KYC verification, make a deposit or withdrawal request, set responsible gaming limits, or contact our support team via live chat or email.
• Automatically through platform use: When you access the tv999 platform, our systems automatically collect Technical Data (IP address, device information, session data) through standard web server logging and analytics mechanisms.
• Through cookies and similar technologies: The tv999 platform uses cookies and local storage to maintain your login session, remember your preferences, and analyse platform performance. See Section 7 for full details.
• From payment processors: When you make a deposit or withdrawal via JazzCash, EasyPaisa, or a bank transfer, tv999 receives transaction confirmation data from the relevant payment processor to verify the transaction.
• From identity verification services: Where tv999 uses third-party identity verification tools to assist with KYC processing, these services may return verification results to tv999 confirming or flagging your identity documentation.

tv999 processes your personal data for the following specific purposes. For each purpose, we identify the legal basis that permits us to do so:

tv999 does not sell your personal data to third parties. We do not share your personal data with advertisers, data brokers, or any commercial third parties for their own marketing or profiling purposes.

tv999 shares personal data only in the following limited and specific circumstances:

• Payment processors: JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank receive the minimum financial and identity data necessary to process your deposit or withdrawal transactions. Each payment processor operates under its own privacy and data security policies.
• KYC and identity verification providers: Third-party identity verification services may receive CNIC data to perform automated or assisted verification checks on tv999's behalf. These providers are bound by contractual data processing agreements.
• Game providers: When you play a game on the tv999 platform, the relevant game provider's servers may receive session and wagering data necessary to operate the game and calculate outcomes. Game providers (e.g., PG Soft, Pragmatic Play, JDB) operate under their own data processing agreements with tv999.
• Regulatory authorities: tv999 is required to disclose player data to its licensing regulatory authority and to law enforcement agencies upon receipt of a lawful order or warrant. tv999 cannot give advance notice of such disclosures where doing so is legally prohibited.
• Fraud prevention services: Where tv999 suspects fraudulent activity, Account data may be shared with shared fraud prevention databases or financial intelligence bodies in accordance with applicable AML obligations.
• Professional advisors: tv999's legal counsel, auditors, and compliance consultants may access personal data on a strictly need-to-know basis, subject to professional confidentiality obligations.

All third-party service providers with whom tv999 shares personal data are required to maintain data security standards consistent with this Privacy Policy and are prohibited from using your personal data for any purpose beyond the specific service they provide to tv999.

The tv999 platform uses cookies — small data files stored in your browser — and similar local storage technologies to provide certain essential functions and to improve your experience on the platform. The categories of cookies used by tv999 are as follows:

• Essential cookies: These are strictly necessary for the tv999 platform to function. They maintain your login session after authentication, preserve your language and currency preferences, and enable secure transmission between your device and the tv999 servers. These cookies cannot be disabled without breaking core platform functionality.
• Functional cookies: These remember your preferences — such as your preferred game categories, lobby filter settings, and responsible gaming configurations — so that you do not need to reconfigure them on each visit to the tv999 platform.
• Analytics cookies: tv999 uses analytics tools to understand how players navigate the platform — which pages are visited most, how long sessions last, where players drop off. This data is used in aggregate form to improve the platform and is not used to personally identify individual players.
• Security cookies: These detect and prevent fraudulent activity, bot traffic, and multiple-account creation attempts. They are essential for the security of all tv999 Account holders.

Most browsers allow you to manage cookie settings through the browser's privacy preferences. However, disabling essential cookies will prevent you from accessing your tv999 Account. For players accessing tv999 on Android via Chrome or Firefox in Pakistan, cookie management is accessible through the browser's settings menu under "Privacy and Security".

tv999 retains personal data only for as long as is necessary for the purposes for which it was collected, subject to applicable regulatory minimum retention requirements. The following retention periods apply:

• Account and identity data (KYC): Retained for a minimum of 5 years from the date of Account closure, in compliance with AML and gaming regulatory recordkeeping requirements.
• Financial transaction data: Retained for a minimum of 5 years from the date of each transaction, in compliance with financial recordkeeping obligations.
• Gaming activity records: Retained for a minimum of 5 years from the date of each gaming session, to support regulatory audit requirements and dispute resolution.
• Communications data (support logs): Retained for 3 years from the date of the last communication, to support complaint handling and dispute resolution.
• Technical data (server logs): Retained for up to 12 months for security monitoring and fraud prevention purposes.
• Marketing consent records: Retained until you withdraw your consent to marketing communications, plus 3 years thereafter for evidence of consent.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised, such that it can no longer be attributed to any individual player.

tv999 implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. The following specific security controls are in place across the tv999 platform:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the tv999 servers — this includes all login sessions, deposit and withdrawal requests, and KYC document uploads.
• Encryption at rest for all sensitive data stored in tv999's databases, including CNIC data, financial records, and personal identifiers.
• Two-factor authentication (OTP via SMS) available to all tv999 Account holders as an additional layer of Account access security.
• Role-based access controls restricting access to personal data among tv999 staff to only those employees whose job function requires it, with all access logged and audited.
• Regular security testing including penetration testing and vulnerability assessments conducted on the tv999 platform infrastructure.
• Incident response procedures governing how tv999 identifies, contains, and reports personal data security breaches in accordance with regulatory obligations.

As an internationally operated online gaming platform, tv999 may transfer personal data to servers and third-party processors located outside Pakistan, including in jurisdictions where the tv999 licensing authority is based and where our game provider partners operate their server infrastructure.

Where personal data is transferred internationally, tv999 ensures that appropriate safeguards are in place to protect your data at a standard consistent with the protections described in this Privacy Policy. These safeguards include:

• Data processing agreements with international third-party processors that require them to maintain data security standards consistent with this Privacy Policy.
• Restrictions on the use of your data by international processors to the specific service they provide to tv999, prohibiting secondary use or onward transfer without authorisation.
• Encryption of data in transit across all international connections.

tv999 respects your rights in relation to your personal data. The following rights are available to all tv999 Account holders. To exercise any of these rights, contact tv999 at [email protected] with subject "Data Privacy Request". tv999 will respond within 30 days.

tv999 may send you marketing communications — including information about bonuses, promotions, PSL special offers, new game releases, and platform news — where you have given your consent to receive such communications during Account registration or at any subsequent time.

Marketing communications from tv999 may be delivered via SMS to your registered Pakistani mobile number, email to your registered address, or through in-platform notifications within your Account dashboard.

You may withdraw your consent to marketing communications at any time by:

• Clicking the "Unsubscribe" link in any marketing email from tv999.
• Replying "STOP" to any marketing SMS from tv999.
• Updating your communication preferences in your tv999 Account dashboard settings.
• Contacting tv999 support at [email protected] with the subject "Marketing Opt-Out".

Withdrawing marketing consent does not affect your ability to continue using your tv999 Account. You will continue to receive essential Account communications — such as transaction confirmations, security alerts, and policy update notices — regardless of your marketing preferences, as these are not marketing communications.

tv999 will not send marketing communications to players who have activated self-exclusion or responsible gaming cool-off periods.

If you are a parent or guardian and believe that your child under 21 has created a tv999 Account or provided personal data to tv999, please contact us immediately at [email protected] with the subject "Underage Account Report". tv999 will investigate and act promptly.

tv999 reserves the right to update or revise this Privacy Policy from time to time to reflect changes in our data processing practices, new legal or regulatory requirements, or platform developments. The current version of this Privacy Policy is always accessible at tv999.ws/privacy-policy.

Where material changes are made to this Privacy Policy, tv999 will notify registered Account holders via email or through a prominent in-platform notification, providing reasonable advance notice before the changes take effect — except where an earlier effective date is required by law or urgent security considerations.

Your continued use of the tv999 platform after the effective date of any revised Privacy Policy constitutes your acceptance of the revised policy. If you do not accept the revised policy, you must cease using the tv999 platform and may request Account closure.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights described in Section 11, or wish to make a complaint about how tv999 has handled your personal data, please contact the tv999 privacy team using the details below:

• Email: [email protected] — subject line "Data Privacy Request" for rights requests; "Privacy Complaint" for complaints.
• Live Chat: Available 24/7 within your tv999 Account dashboard. Average response time: 3–5 minutes. For complex privacy matters, email correspondence is preferred.

tv999 will acknowledge receipt of your privacy request or complaint within 5 business days and will aim to resolve it within 30 days. For complex requests involving large volumes of data or legal analysis, the response period may be extended by a further 30 days with prior notification to you.

If you are not satisfied with tv999's response to your privacy complaint, you have the right to escalate the matter to the relevant gaming regulatory authority under whose oversight tv999 operates, or to any applicable data protection authority with jurisdiction over the matter.

tv999 takes all privacy complaints seriously. Our commitment to the Pakistani players who trust us with their personal information is not a marketing statement — it is a genuine operational priority. We appreciate your trust in the tv999 platform and in how we handle your data.